Contact Info

    S/No Description Service Standard
    1 Phone Enquiries We will answer calls within 30 seconds.
    2 Emails

    We will acknowledge receipt of emails by the next working day.

    We will respond to general enquiries within 3* working days.

    3 One Stop Document Centre We will attend to 90% of walk-in enquiries within 15 minutes.

    * For complex enquiries which require a longer response time, we will give an interim reply within 3 working days and a full reply within 14 working days.

    General Enquiries
    MPA Mainline
    Tel: 6375 1600

    Address:
    460 Alexandra Road
    PSA Building #19-00
    Singapore 119963
    Quality Service Manager (QSM)
    Tel: 1800-272 5880
    Fax: 6275 7719
    Email: qsm@mpa.gov.sg
    Shipping Matters
    Enquiries relating to Singapore Registry of Ships (SRS)
    Tel: 6375 1932
    Email: marine@mpa.gov.sg
    Enquiries relating to Seafarers' Matters
    Tel: 6375 6224
    Email: mmo_mpa@mpa.gov.sg
    Enquiries on Ship Regulatory Development
    Tel: 6375 6252
    Email: shipping@mpa.gov.sg
    Enquiries on Flag/Port State Control, Ship Surveys & Certification
    Tel: 6375 6251
    Email: shipping@mpa.gov.sg
    Enquiries on Certificates of Competency (COC)
    Tel: 6375 6222
    Email: coc@mpa.gov.sg
    Port Matters
    One Stop Document Centre

    Address:
    7A Keppel Road
    Tanjong Pagar Complex #01-26
    Singapore 089054

    Operating Hours
    Monday - Thursday:

    8.30am to 5.30pm
    Last queue number issued at 5.00pm

    Friday: 8.30am to 5.00pm
    Last queue number issued at 4.30pm

    Closed for lunch from 1pm to 2pm
    Last queue number issued at 12.30pm

    Closed on Saturdays, Sundays and Public Holidays

    Closed at 12pm if the working day falls on the eve of New Year's Day, Chinese New Year and Christmas.

    Tel: 6325 2373 (Licensing enquiries)
    Tel: 6325 2374 (Port clearance enquiries)
    Email: osdc_mpa@mpa.gov.sg

    General bunkering enquiries


    On-site assistance during bunkering operations involving quantity disputes
    Tel: 6325 2313
    Email: bsd@mpa.gov.sg

    Tel: 1800-BUNKERS
            (1800 2865377)
    Vessel Traffic Management enquiries
    Tel: 6325 2493 / 6325 2494
    Email: pocc@mpa.gov.sg
    Marine Environment & Safety enquiries
    Tel: 6325 2488 / 6325 2489
    Email: pms_mpa@mpa.gov.sg
    Port Security enquiries
    Tel: 6221 3127
    Email: isps@mpa.gov.sg
    Hydrographic-related enquiries
    Tel: 6325 2027
    Email: hydrographic@mpa.gov.sg
    Business and Enterprise
    Enquiries on Maritime Sector Incentive (MSI)
    Tel: 6375 1927
    Email: imc@mpa.gov.sg
    Enquiries on Maritime Cluster Fund (MCF)
    Tel: 6375 1922
    Email: mcf@mpa.gov.sg
    Corporate Communications
    Subscription to Singapore Nautilus
    Email: SN_subscribe@mpa.gov.sg
    Media Enquiries
    Tel: 6375 1643
    Email: media_enquiries@mpa.gov.sg
    Others
    Billing enquiries
    Tel: 6375 1695
    Email: AR_MPA@mpa.gov.sg /
                 AP_MPA@mpa.gov.sg
    Career-related enquiries
    Tel: 6375 1752
    Email: careers@mpa.gov.sg
    Port statistics enquiries
    Email: planning@mpa.gov.sg
    Enquiries on MPA Scholarship / Sponsorship Programme
    Tel: 6375 1545
    Email: scholarship@mpa.gov.sg
    Enquiries on accommodation and welfare / recreational facilities for seafarers
    Tel: 6375 1823
    Email: smc@mpa.gov.sg
    Marinet Helpdesk
    Tel: 6375 1255  
    Email: marinet@mpa.gov.sg
    Reporting of suspected irregularities
    Email: ethics@mpa.gov.sg