On-Board Complaint Procedures

Shipowners shall ensure that all ships have a set of on-board complaint procedures for fair, effective and expeditious handling of seafarer complaints alleging breaches of MLC.

In addition to the above,  all seafarers working on board any ship shall also be given a copy of the on-board complaint procedures at the time of signing the seafarer’s employment agareement (SEA).  This shall include contact information of the Maritime and Port Authority of Singapore and, where different, the competent authority in the seafarers' country of residence, and the name of a person or persons on board the ship who can, on a confidential basis, provide seafarers with impartial advice on their complaint and otherwise assist them in following the complaint procedures available to them on board the ship.