Contact Information
If you require assistance, please submit your query via the Online Enquiry/Feedback form or contact us using the contact details below.
If the feedback relates to suspected fraudulent activities, improper conduct or wrongful acts occurring within MPA and/or involving MPA’s appointed vendors, regulated entities and/ or other business partners, please email us directly at ethics@mpa.gov.sg instead of using the feedback form below. Thank you.
Our Service Standards
| Description | Service Standard |
|---|---|
| Phone Enquiries | We will answer calls within 30 seconds. |
| Emails | We will respond to general enquiries and feedback within 3 working days. For more complex enquiries, we seek your understanding that we may need more time for review before responding to you. |
| Applications for Business Regulatory Approvals | We endeavour to process such applications within 30 working days upon receipt of complete and accurate information and documentation. The time taken to respond to our clarifications will not be counted. Note: The service standard indicated above is only intended as a general guide. We seek your patience and understanding if more time is required, e.g., for complex cases, or cases that require further checks. |
| Our Address |
| 460 Alexandra Road mTower #19-00 Singapore 119963 |
| Singapore Ship Registry Department (SSR) | Online Feedback Form | Tel: 1800 272 7777 / +65 6272 7777 (if calling from overseas) [select option 1] |
| Seafarers Policy, Development & Welfare Department (SPDW) | ||
| Flag/Port State Control, Ship Regulatory, Design And Standards Department (SRDS) | ||
| Seafarers Skills Upgrading, Certification And Accreditation Department (SSCA) | ||
| 24/7 SRS Hotline | Tel: +65 6225 5777 (6-CALL-SRS) |
| Licensing and Port Clearance related matters | Online Feedback Form | Tel: 1800 272 7777 / +65 6272 7777 (if calling from overseas) [select option 2] |
| Bunkering (General) | ||
| On-site Assistance during Bunkering Operations | Tel: 1800 286 5377 (1800-BUNKERS) | |
| Hydrographic related | Email: hydrographic@mpa.gov.sg | Tel: 1800 272 7777 / +65 6272 7777 (if calling from overseas) [select option 2] |
| Marine Environment & Safety | Email: pms@mpa.gov.sg | Tel: +65 6325 2488 / +65 6325 2489 |
| Port Security | Email: isps@mpa.gov.sg | Tel: +65 6221 3127 |
| Vessel Traffic Management | Email: pocc@mpa.gov.sg | Tel: +65 6325 2493 / +65 6325 2494 |
| Billings | Online Feedback Form | Tel: 1800 272 7777 / +65 6272 7777 (if calling from overseas) [select option 3] |
| digitalPORT@SGTM Helpdesk |
| Maritime Sector Incentive | Email: imc@mpa.gov.sg | |
| Maritime Cluster Fund | Email: mcf@mpa.gov.sg | Tel: 1800 272 7777 / +65 6272 7777 (if calling from overseas) [select option 4] |
| Port Statistics | Email: planning@mpa.gov.sg | |
| Media | Email: media_enquiries@mpa.gov.sg |
| Reporting of suspected wrongdoings or other ethical issues involving MPA officers | Email: ethics@mpa.gov.sg |
| Feedback / Suggestion on regulatory matters to Pro-Enterprise Panel | URL: https://www.mti.gov.sg/proenterprisepanel |
| Quality Service Manager | Online Feedback Form | Tel: 1800 272 5880 / +65 6272 5880 (if calling from overseas) |
Please note that while calls to 1800 toll-free service lines are free when made from landlines, airtime charges apply for calls made from mobile phones, as stated in the terms and conditions of mobile operators.