Contact Information

With the COVID-19 situation, we advise all our customers to reschedule face-to-face appointments at our offices to a later date. You may use digitalPORT@SGTM and e-services for your transactions.

If you require further assistance, please submit your query via the Online Enquiry/Feedback form or contact us using the contact details below.

Our Service Standards

DescriptionService Standard
Phone EnquiriesWe will answer calls within 30 seconds.
Emails

We will respond to general enquiries and feedback within 3 working days. For more complex enquiries, we seek your understanding that we may need more time for review before responding to you. 

Our Address
460 Alexandra Road
mTower #19-00
Singapore 119963

 

Singapore Registry of Ships
Email: marine@mpa.gov.sgTel: 1800 272 7777 / +65 6272 7777 (if calling from overseas)
[select option 1]
Seafarer Relief PackageEmail: mmo_mpa@mpa.gov.sgTel: 1800 272 7777 / +65 6272 7777 (if calling from overseas)
[select option 1]
Flag/Port State Control, Ship Surveys & CertificationEmail: shipping@mpa.gov.sgTel: 1800 272 7777 / +65 6272 7777 (if calling from overseas)
[select option 1]
Certificates of CompetencyEmail: coc@mpa.gov.sgTel: 1800 272 7777 / +65 6272 7777 (if calling from overseas)
[select option 1]
24/7 SRS Hotline Tel: +65 6225 5777 (6-CALL-SRS)

 

Licensing and Port Clearance related mattersEmail: mlp@mpa.gov.sgTel: 1800 272 7777  / +65 6272 7777 (if calling from overseas)
[select option 2]
Bunkering (General)Email: bsd@mpa.gov.sgTel: 1800 272 7777  / +65 6272 7777 (if calling from overseas)
[select option 2]
On-site Assistance during Bunkering OperationsEmail: bsd@mpa.gov.sg
Tel: 1800 286 5377 (1800-BUNKERS)
Hydrographic related
Email: hydrographic@mpa.gov.sg 
Tel: 1800 272 7777  / +65 6272 7777 (if calling from overseas)
[select option 2]
Vessel Traffic Management
Email: pocc@mpa.gov.sg
Tel: +65 6325 2493 / +65 6325 2494
Marine Environment & Safety
Email: pms@mpa.gov.sg
Tel: +65 6325 2488 / +65 6325 2489
Port SecurityEmail: isps@mpa.gov.sg
Tel: +65 6221 3127

 

BillingsEmail: AR_MPA@mpa.gov.sg / AP_MPA@mpa.gov.sg Tel: 1800 272 7777 / +65 6272 7777 (if calling from overseas)
[select option 3]
digitalPORT@SGTM HelpdeskEmail: digitalport@mpa.gov.sgTel: 1800 272 7777 / +65 6272 7777 (if calling from overseas)
[select option 3]

 

Maritime Sector IncentiveEmail: imc@mpa.gov.sgTel: 1800 272 7777 / +65 6272 7777 (if calling from overseas)
[select option 4]
Maritime Cluster FundEmail: mcf@mpa.gov.sgTel: 1800 272 7777 / +65 6272 7777 (if calling from overseas)
[select option 4]
Port StatisticsEmail: planning@mpa.gov.sg 
MediaEmail: media_enquiries@mpa.gov.sg 

 

Reporting of suspected wrongdoings or other ethical issues involving MPA officersEmail: ethics@mpa.gov.sg
Feedback / Suggestion on regulatory matters to Pro-Enterprise PanelURL: https://www.mti.gov.sg/proenterprisepanel

 

Quality Service ManagerClick here for the online formTel: 1800 272 5880 / +65 6272 5880 (if calling from overseas)