Contact Info

COVID-2019 situation

With the COVID-2019 situation, we advise all our customers to reschedule face-to-face appointments at our offices to a later date. You may use Marinet and e-services for your transactions.

If you require further assistance, please submit your query via the Online Enquiry/Feedback form or contact us using the contact details below.


Our Service Standards

Description Service Standard
Phone Enquiries We will answer calls within 30 seconds.
Emails

We will acknowledge receipt of emails by the next working day.

We will respond to general enquiries within 3 working days.

For complex enquiries which require a longer response time, we will respond within 14 working days.

Our Location
Our Address
460 Alexandra Road
PSA Building #19-00
Singapore 119963
COVID-19 related matters
Essential Services Measures
Email: covid_gobusiness@mti.gov.sg
essential_services_enquiry@mpa.gov.sg
Tel: 6898 1800
Additional Port Dues Concession and Credir Management Measures
Click here
Tel: 1800 272 7777 / +65 6272 7777 (if calling from overseas)
[select option 9]
Manpower and Productivity Support Schemes
Seafarer Relief Package
Achievement Award
Alternative Arrangements for Seafarers' Qualification


Singapore Flagged Ships, Seafarers & Training matters
Singapore Registry of Ships
 Email: marine@mpa.gov.sg
Tel: 1800 272 7777 / +65 6272 7777 (if calling from overseas)
[select option 1]
Seafarers' Matters
Email: mmo_mpa@mpa.gov.sg
Tel: 1800 272 7777 / +65 6272 7777 (if calling from overseas)
[select option 1]
Flag/Port State Control, Ship Surveys & Certification
Email: shipping@mpa.gov.sg
Tel: 1800 272 7777 / +65 6272 7777 (if calling from overseas)
[select option 1]
Certificates of Competency
Email: coc@mpa.gov.sg
Tel: 1800 272 7777 / +65 6272 7777 (if calling from overseas)
[select option 1]
24/7 SRS Hotline
Tel: +65 6225 5777 (6-CALL-SRS)


Craft Licensing & Port matters
Licensing and Port Clearance related matters
Email: mlp@mpa.gov.sg Tel: 1800 272 7777  / +65 6272 7777 (if calling from overseas)
[select option 2]
Bunkering (General)
Email: bsd@mpa.gov.sg
Tel: 1800 272 7777  / +65 6272 7777 (if calling from overseas)
[select option 2]
On-site Assistance during Bunkering Operations
Emailbsd@mpa.gov.sg Tel: 1800 286 5377 (1800-BUNKERS)
Hydrographic related
Email: hydrographic@mpa.gov.sg 
Tel: +65 6325 2027
Vessel Traffic Management
Email: pocc@mpa.gov.sg
Tel: +65 6325 2493 / +65 6325 2494
Marine Environment & Safety
Email: pms@mpa.gov.sg Tel: +65 6325 2488 / +65 6325 2489
Port Security
Email: isps@mpa.gov.sg Tel: +65 6221 3127
Finance or Technical matters
Billing
Email: AR_MPA@mpa.gov.sg / AP_MPA@mpa.gov.sg 
Tel: 1800 272 7777 / +65 6272 7777 (if calling from overseas)
[select option 3]
Marinet Hepdesk
Email: marinet@mpa.gov.sg  Tel: 1800 272 7777 / +65 6272 7777 (if calling from overseas)
[select option 3]

Singapore Business Enterprise and Media matters
Maritime Sector Incentive Email: imc@mpa.gov.sg Tel: 1800 272 7777 / +65 6272 7777 (if calling from overseas)
[select option 4]
Maritime Cluster Fund Email: mcf@mpa.gov.sg Tel: 1800 272 7777 / +65 6272 7777 (if calling from overseas)
[select option 4]
Port Statistics Email: planning@mpa.gov.sg
Media Email: media_enquiries@mpa.gov.sg 
Subscription to Singapore Nautilus
Email: SN_subscribe@mpa.gov.sg

Other matters
Reporting of suspected wrongdoings or other ethical issues by MPA officers
Email: ethics@mpa.gov.sg
Feedback / Suggestion on regulatory matters to Pro-Enterprise Panel URL: https://www.mti.gov.sg/proenterprisepanel 

 
QSM
Quality Service Manager Email: Click here Tel: 1800 272 5880 / +65 6272 5880 (if calling from overseas)