Contact Info

S/No Description Service Standard
1 Phone Enquiries We will answer calls within 30 seconds.
2 Emails

We will acknowledge receipt of emails by the next working day.

We will respond to general enquiries within 3* working days.

3 One Stop Document Centre We will attend to 90% of walk-in enquiries within 15 minutes.

* For complex enquiries which require a longer response time, we will give an interim reply within 3 working days and a full reply within 14 working days.

General Enquiries
MPA Mainline Tel: 6375 1600

Address:
460 Alexandra Road
PSA Building #19-00
Singapore 119963
Quality Service Manager (QSM) Tel: 1800-272 5880 
Fax: 6275 7719 
Email: qsm@mpa.gov.sg
Shipping Matters
Enquiries relating to Singapore Registry of Ships (SRS)
Tel: 6375 1932 
Email: marine@mpa.gov.sg
Enquiries relating to Seafarers' Matters
Tel: 6375 6224 
Email: mmo_mpa@mpa.gov.sg
Enquiries on Ship Regulatory Development
Tel: 6375 6252 
Email: shipping@mpa.gov.sg
Enquiries on Flag/Port State Control, Ship Surveys & Certification
Tel: 6375 6251 
Email: shipping@mpa.gov.sg
Enquiries on Certificates of Competency (COC)
Tel: 6375 6222 
Email: coc@mpa.gov.sg
24/7 SRS Hotline
For ship technical, crewing and registry matters
Tel: (65) 6225 5777 (6-CALL-SRS) 
Port Matters
One Stop Document Centre

Address: 
7A Keppel Road 
Tanjong Pagar Complex #01-26 
Singapore 089054 

Operating Hours
Monday - Thursday:
 
8.30am to 5.30pm 
Last queue number issued at 5.00pm 

Friday: 8.30am to 5.00pm 
Last queue number issued at 4.30pm 

Closed for lunch from 1pm to 2pm 
Last queue number issued at 12.30pm 

Closed on Saturdays, Sundays and Public Holidays

Closed at 12pm if the working day falls on the eve of New Year's Day, Chinese New Year and Christmas. 

Tel: 6325 2373 (Licensing enquiries) 
Tel: 6325 2374 (Port clearance enquiries) 
Email: osdc_mpa@mpa.gov.sg

General bunkering enquiries


On-site assistance during bunkering operations involving quantity disputes
Tel: 6325 2313 
Email: bsd@mpa.gov.sg 

Tel: 1800-BUNKERS 
        (1800 2865377)
Vessel Traffic Management enquiries
Tel: 6325 2493 / 6325 2494 
Email: pocc@mpa.gov.sg
Marine Environment & Safety enquiries
Tel: 6325 2488 / 6325 2489 
Email: pms@mpa.gov.sg
Port Security enquiries
Tel: 6221 3127 
Email: isps@mpa.gov.sg
Hydrographic-related enquiries
Tel: 6325 2027 
Email: hydrographic@mpa.gov.sg
Business and Enterprise
Enquiries on Maritime Sector Incentive (MSI)
Tel: 6375 1927 
Email: imc@mpa.gov.sg
Enquiries on Maritime Cluster Fund (MCF)
Tel: 6375 1922 
Email: mcf@mpa.gov.sg


Corporate Communications
Subscription to Singapore Nautilus
Email: SN_subscribe@mpa.gov.sg
Media Enquiries
Tel: 6375 1643 
Email: media_enquiries@mpa.gov.sg
Others
Billing enquiries
Tel: 6375 1695 
Email: AR_MPA@mpa.gov.sg / 
             AP_MPA@mpa.gov.sg
Career-related enquiries
Tel: 6375 1752 
Email: careers@mpa.gov.sg
Port statistics enquiries
Email: planning@mpa.gov.sg
Enquiries on MPA Scholarship / Sponsorship Programme
Tel: 6375 1545 
Email: scholarship@mpa.gov.sg
Enquiries on accommodation and welfare / recreational facilities for seafarers
Tel: 6375 1823 
Email: smc@mpa.gov.sg
Marinet Helpdesk
Tel: 6375 1255   
Email: marinet@mpa.gov.sg
Reporting of suspected irregularities
Email: ethics@mpa.gov.sg
Feedback / Suggestion on regulatory matters to 
Pro-Enterprise Panel
URL: https://www.mti.gov.sg/proenterprisepanel